Lloyds Auctioneers and Valuers

Why should I trust Lloyds Auctions?

Over the course of 15 years Lloyds Auctioneers and Valuers have developed into one of Australia’s premier auctioneering and valuation firms.

We pride ourselves in many different areas ranging from classic cars, heavy equipment, agriculture, transport, mining, fine art, portable buildings, just to name a few!

We have over 100 full time staff and dedicated professional experts sourced from a variety of major firms.

We are endorsed Auctioneers and Valuers for State, Commonwealth and Local Government Departments including QLD Police, Gold Coast City Council and Department of Transport & Main Roads.

We continue to break records and make headlines building trust and credibility Australia wide. We are Australia’s Trusted Auctioneers & Valuers seen by millions all over mainstream media.

You can bid confidently knowing you are supporting an experienced and established Australian company.

Our Queensland and New South Wales auction rooms alone, are some of the largest in Australia. We boast a total of 28,000 sqm of fully fenced property which is constantly filled with our confident vendors’ stock and assets, so come down and check us out today!

Why should I buy from Lloyds Auctions?

We drop the hammer on over 33,000 items every week! We bring big brands, surplus stock, salvaged or superceded items, rare and premium products to market.

And the best part? A lot of the time, prices are decided by you!

Our Queensland and New South Wales auction rooms alone, are some of the largest in Australia. We boast a total of 28,000 sqm of fully fenced property which is constantly filled with our confident vendors’ stock and assets, so come down and check us out today!

How often do you have auctions and when?

Lloyds Auctions hold over 35 online auctions a week that all have their own titles, for example, Super Sunday, Passenger and Commercial Vehicles, or Fine Jewellery.

Some auctions (like our weekly Hospitality & Catering auction) are a permanent weekly or fortnightly occurrence, and some are one-off auctions for specialty goods.

How does an auction work?

An auction is a public sale where items are sold. A lot is an item or group of items within an auction, and a lot is sold to the person with the highest bid (offer of money). There is a time frame for bidding to take place and you must place your bid before the lot (item in an auction) closes.

Traditionally, bidders would gather in person in front of an auctioneer who would call out the lots one at a time and take bids from the audience. These days, our auctions are online which makes them accessible for everyone across Australia or around the world!

Bids are taken on our website and must be placed before the closing time. If someone bids within the last 15 seconds of a lot’s closing time, the time will extend giving everyone else a chance to bid again.

We know this might sound overwhelming, that’s why the first lot of our online auctions is an ‘L’ plate where online auction learners can practice their bidding on an imaginary lot. Don’t worry, you aren’t actually bidding for real, just practicing!

How do I create an account?

In order to take part in our online auctions you must create an account on our website lloydsauctions.com.au.

You will need an email address, a mobile phone number and a postal address. You can put your Lloyds account under your personal name or a business name.

And the best part? It’s totally free to sign up!

If you would like more help or information, just click below to contact our friendly team.

Is there a catalogue?

All of our auctions are online on our website lloydsauctions.com.au where you can browse all the lots in every auction on a computer, tablet or phone. There will be photos of each lot and a written description for them too.

How do I search for something?

We have a search bar at the top of our website homepage that will search for whatever word you want! It will search for it in every lot description on our website and show you the results so make it as specific as possible!

For example if you type “yellow car” it will give you every lot that contains the word yellow AND every lot that contains the word car so try and stick to just one specific word like “Lamborghini”.

If you would like more help or information, just click below to contact our friendly team.

How do I know where the goods are located?

Sometimes you don’t want to bid on a couch in Perth, WA when you live in Brisbane, QLD! Our auction details page is very important!

At the bottom of every lot there is an ‘Auction Details’ tab. Clicking on this tab will bring up the title of the auction, the date and the time the first lot of the auction will close, the address where the items are located and an email address for you to email if you have any questions.

If you click on the auction title it will take you to a more comprehensive Auction Details page which will outline all the terms and conditions of that particular auction. You must read everything on this page as it covers inspections times, payment, pick up deadlines and buyer’s premium.

If you would like more help or information, just click below to contact our friendly team.

How do I inspect an item?

Check the auction details page for that auction and it will give you inspection times and the location of the items. We always recommend an inspection before you decide to bid.

Just be aware that legally we cannot allow inspection on any vehicles on Sundays or public holidays at our Carrara facility as part of Queensland Legislation!

Sometimes auctions are online viewing only which means the items aren’t available to inspect in person. Remember to always bid what you are comfortable with!

If you would like more help or information, just click below to contact our friendly team.

What is Buyer’s Premium?

The buyer’s premium is an additional charge on top of the winning bid amount that must be paid by the winning bidder.

For example, if your bid successful at winning a lot at $100.00 and there is a 16.5% buyer’s premium on that item, then you will pay a total of $116.50. Double check the auction details because buyer’s premium can vary from lot to lot!

A good way to check how much you will be paying if you win an item is by checking the Estimated Maximum Commitment that is calculated for you when you enter a bid amount prior to pressing the “Bid for …” button to confirm that bid.

We like to be super transparent so everything from the percentage to the total price is calculated for you before having to commit to anything!

Are you a details person? Find out more information on Buyer’s Premium by clicking here.

If you would like more help or information, just click below to contact our friendly team.

Registration Help

Most of the site can be viewed without registering, however if you would like to bid you will need to register.
Registration is free.
To register click the join now tab from the top menu.
In the Register Here section on the right hand side of the page, you will be prompted to enter your email address and password.
You will have to enter each of them twice (just in case you make a typo).
You will also need to acknowledge that you have read and agreed to the User Agreement... Then click register.
An email will be sent to your nominated email address with a link. (Please check your junk mail folder as this email may be sent from an unrecognised source, you may need to move it from your junk mail folder to enable the link to work).
Click on this Activate Now link, this will activate your account
You will then be prompted again to log in with the same email and password.
To complete your registration, go to the my details section of my account.
To make your account valid you will need to ensure you have provided the following information:
- First and Last Name
- A valid address (Street, Suburb, State & Postcode), and
- A valid phone number (Home, Work or Mobile)

Your Account

Help with MY Account

From the my account section you will be able to change your details and passwords, control which auctions you are notified about, how you receive notifications, view your bidding history, purchases, payment and sales.
If you have moved or have a new telephone number or email address, it is important that you keep your contact details up to date. This can be done easily in the my details section.
To change your password go to my account and select change password, you will be prompted to enter your old password, and your new password (twice - just in case you make a typo).
preferences - in this section you can specify which of the range of categories of goods we may offer that you have an interest in.
- Your level of interest in any particular category will change over time based on what you buy.
- You can also specify your level of interest (or disinterest) in any category manually.
- Your interest in each category will be used to make the featured lots on the home page something that should be of interest to you.
- We will only send out pre-auction notifications about auctions that have some lot of interest to you in them.
- You can also specify how and when you would like to be contacted by each of the individual auction houses.
watch list – here you will be able to see on one page all of the items you have added to your watch list. On each lot you will see a little eye. Clicking on this eye will add that lot to your watch list. If the eye is green the lot is on your watch list, if you hover the mouse pointer over the eye it should turn red .. clicking it now will remove the item from your watch list.
my bids – from here you will be able to see all the lots from all active auctions that you have placed a bid on. You will be able to see if you are currently the highest bidder or not.
purchases – from here you can see each auction you have joined and where you have been successful.
- You can select any current purchase, see the details and make a payment from here.
- You are also able to select any past purchase, view the details and print the invoice.
consignments – if you have consigned some goods with an Auctionator auction house the details of those goods will appear here.
- You can view each item, its photograph and release it for sale.
- There are also a limited number of fields you can edit yourself.
sales – if you have sold goods with an Auctionator auction house, each auction sale will be list here.
- You can select any current sale, see the details and print reports.
- You are also able to select any past sale, view the details and print the invoice.

How do I update my details?

Under the My Account tab on lloydsonline.com.au you will find a My Details section.

This is where you can edit your details such as your postal address, phone number or email address.

We want to be sending your items to the right doorstep and be able to let you know important auction information, hot off the press!

If you would like more help or information, just click below to contact our friendly team.

How do I reset my password?

Under the My Account tab on lloydsonline.com.au you will find the Change Password section.

This is where you can change your password to keep your Lloyds Account secure. After you click Change Password it will take you back to the lloydsauctions.com.au homepage so you can enjoy bidding again!

If you would like more help or information, just click below to contact our friendly team.

Why have I been locked out of my account?

If your account has been locked it means you have entered the incorrect password for your account too many times and it has locked your account for security purposes. But don’t worry, it happens to the best of us!

Simply give our friendly Customer Service team a call on (+61) 7 5559 1999 and they will be able to reset your password and unlock it for you. You will be given a temporary password to login with and then you will be asked to change your password to something you will be able to remember.

The other reason your account may have been locked is because you haven’t made payment in time for an item you’ve won.

We understand life gets crazy sometimes, however not making payment before the deadline has a big impact on our vendors who are needing their money.

Your account will automatically be locked, and the item removed from your account by our system. Don’t forget to check the Auction Details page for payment deadlines!

Ring our friendly Customer Service team on 07 5559 1999 and they will be able to unlock it for you. Just be warned it will go down on your account as a warning. If you get three warnings you may not be able to bid again, so make sure you’re on top of your payments!

If you would like more help or information, just click below to contact our friendly team.

Where can I find my watchlist and see all my bids?

Under the My Account tab on lloydsonline.com.au you can see the lots you have saved to your watchlist and your bidding history for easy reference!

If you would like more help or information, just click below to contact our friendly team.

Where do I find my Customer Number?

Under the My Account tab on lloydsonline.com.au you will find a My Details section. Here you can see your Customer Number, sometimes known as a Bidder’s Number or Customer ID.

If you would like more help or information, just click below to contact our friendly team.

Bidding with Us

Auction Help

On the main auction page there are 2 sections:
- Current auctions which will be commencing soon, or have commenced but not yet finished.
- Recent Auctions which have finished recently.
You can view auctions being conducted by a single auction house, by all participating auction house in your selected state or all auctioneers.
When your mouse pointer hovers over the symbol you will be able to see the categories of interest represented in each auction.
Once you select an auction you are interested in you will be taken to the auction detail page, which will provide you with all the details about the auction, from this page you will be able to download a printable catalogue (if one is available) and click through to view the auction lots.
Auction Types:
- No Online Bidding – these are traditional live auctions, which are typically being held in remote locations or have special conditions which prevent us from being able to offer online bidding. The information provided is there to help you in assessing the lots prior to the live auction.
- Internet & Absentee Bidding Only – these are online auctions where there will be no traditional live auction. The only way to bid will be online or by submitting pre-auction absentee bids in person with the respective auction house (which will be entered online). You will be able to follow the online auction as each lot is sold, one by one. You do not have to wait for your lot to be offered as you can leave a proxy bid on any lot at any time.
- Live with Pre-Absentee Bids Accepted – this will essentially be a traditional live auction. You will be able to place an absentee bid via this web site, however the online bidding will close prior to the commencement of the live auction. This means you may be outbid at the live auction.
- Complete with All Bidding Options – these auctions are traditional live auctions. You can bid in person at the live auction or bid remotely via this website during the live auction. The web site will follow the live auction as it progresses lot by lot; allowing you to watch and bid on each lot as it is being sold.

Help me with Bidding

Bidding can be complicated, understanding how it all works is essential for devising the best bidding strategy for you. Your bid is an offer, which if accepted binds you in contract to purchase that lot. There are a few important terms you will need to know.

Bidding Increments: The bid increment is the amount by which a bid will be raised each time the current bid is outbid. It is predetermined based on the current bid, it varies from auctioneer to auctions... read more

Buyer’s Premium: This is an administration fee or commission payable by you to the auction house. It is a percentage of the bid amount and can vary from auctioneer to auctioneer, auction to auction, even lot to lot, so please make yourself aware of the buyer’s premium rate and factor it into your bidding.

Current bid: is the amount at which a lot will be sold if there is no further bidding. It is equal to one bid increment more than the 2nd highest bid. Ie ABC Bids $50 and then XYZ bids $100, the current bid will be $55.

Estimated Selling Time: the estimated selling time on each lot is calculated from the advertised starting time for an auction, plus 30 seconds per lot. This will be adjusted during an auction based on the speed and progress of the auction.

Going, Going, Gone Time: The bidding on a lot will not close until all interested bidders have stopped bidding for a full 15 seconds... read more

Outbid Notices: This is an email notification that you have been outbid. Outbid notices will not be sent once an auction becomes live or when you place a bid that is automatically outbid by a pre-existing higher bid.

Proxy or Auto Bidding: You are permitted to enter a maximum bid on any lot. The auction system will bid on your behalf up to but not exceeding your maximum bid. The system will attempt to purchase the lot as cheaply as possible, subject to other bidding. You maximum bid is kept confidential, other bidders cannot see what your maximum bid is.

Winning Bid: Who wins the bidding on any lot is determined by a simple set of rules. The highest bidder wall always win, but what happens where there are 2 identical bids... read more

Multiple Lots: Some auctions offer multiple identical items for sale. These auctions can have many winners... read more

Auction Help

When a lot in an auction is closing and you cannot be online in order to make sure you are the highest bidder, a good way is to put in a maximum bid whenever is convenient for you before the lot closes.

In the Bidding Centre, you enter the highest price you would want to pay for a particular lot. This is not revealed to other bidders and it will automatically bid in increments (starting with the minimum bid required for the lot) against any other bids placed up to your maximum bid value.

For example, if your maximum bid is $100 and someone bids $20, your bid will automatically jump to $30 so that you outbid them. If someone places a bid of $110 you will be outbid (since your maximum bid is $100).

If you would like more help or information, just click below to contact our friendly team.

What if I make a mistake while bidding?

Typos can happen! Its okay, don’t freak out. Take a deep breath… and contact us!

If you need to remove or change a bid for some reason, you must email our Retail Manager at [email protected] with your bidder number, auction title, lot number and the reason for needing it to be updated.

It is at their discretion whether your bid will be removed or changed and only they have authority to do so. Remember, our Customer Service staff in our Call Centre are not able to remove or update bids.

Can someone else bid for me?

If you would like a family member or trusted friend to help you bid on an auction, you are more than welcome to have some help getting your deals!

It is up to you if you are happy to let someone else bid on your behalf, however, you must accept responsibility for their bidding.

Why is it so important to inspect an item?

Check the auction details page for that auction and it will give you inspection times and the location of the items. We always recommend an inspection before you decide to bid so you know exactly what condition the item is in.

The last thing you want is to bid on a black couch only to pick it up and find out it’s more of a navy blue!

Our amazing (yet also human) team are processing over 33,000 items a week and at times might not get it 100% on the money. So we say, come see us!

Queenslanders, just be aware that legally we cannot allow inspection on any vehicles on Sundays or public holidays at our Carrara facility as part of Queensland Legislation.

Sometimes auctions are online viewing only which means the items aren’t available to inspect in person. Remember to always bid what you are comfortable with!

If you would like more help or information, just click below to contact our friendly team.

Why can’t I buy it now?

As we are an auction house, our business is the fun, fair and competitive nature of auctions! We understand that the desire to have something to take home right now can be very high but if you bid at auction you might just get it for a cheaper price than you would pay in a store (especially if it’s unreserved)!

Although if we have items that go through an auction and remain in our warehouse, we will sometimes allow these lots to be sold off the floor.

Come in store to any of our auction showrooms listed on our website and we can tell you which items are available to take from the floor. All you need to do is take note of the Lloyds’ barcode number on the item and see one of our friendly staff members for more details.

What is a reserve?

Any (or all) of our lots can have a reserve price. A reserve price is an amount of money the vendor (seller) wants for their item in return.

If an item is unreserved it will sell for whatever the highest bid is. We often have entire auctions that are unreserved, so keep an eye out for them!

Are you a details person? Find out more information on reserve prices by clicking here.

How do I know if I have won an item?

If you are the top bidder at the time the lot closes you will see a green tick beside your bid and be in contention. But it all depends on if the vendor’s expectation has been met!

If the reserve price on the lot has been met, you will have won the item. This will be confirmed by receiving a successful bid email so make sure you check your inbox!

What does ‘In Contention’ mean?

If you see that your bid is in contention when the lot closes, it means you were the highest bidder. Great work!

You will receive an email letting you know if the reserve price has been met and the item has been won or if your offer is being referred to the vendor.

What does ‘Referred to Vendor’ mean?

If you have a referred bid it means you were the highest bidder on a lot when it closed but the reserve price has not been met and therefore, the lot has not been sold just yet!

Our referrals team will contact you and let you know the reserve price and how negotiations are going with the vendor. Being the top bidder, our team can only discuss the item with you until an outcome is reached that you are happy with!

You can check to see if your bid has been accepted by going to the My Account tab on our website and then Purchases page. If the item appears here your bid has been accepted. You will also receive an email reminding you how to pay for your newly won item.

If you have not heard anything, rest assured your offer has been submitted to the vendor for their consideration and may still be accepted, so please be patient with us!

Payments

What do I do if the ‘Pay Now’ link does not work in my email?

Occasionally this can happen but don’t worry, you will still be able to secure your item!

Simply log in to your account via our website just like you normally would in order to bid.

Go to My Account and then Purchases where your outstanding balance can be seen in the Outstanding column. Click on the highlighted blue dollar amount and it will guide you through making a secure online payment through your credit card.

How can I pay?

We have several ways to process your payments which vary from auction to auction.

These include Electronic Funds Transfer, secure credit card payments and by bank cheque.

In order to collect your items or have them shipped out to you, your full payment must have been received by us. Please allow up to 72 hours for bank transfers and 5 business days for cheques to clear.

The easiest and best way to pay is by credit card through your Lloyds account as this will go through just about instantly and you will be able to receive your items straight away! A surcharge of 0.75% will be charged on all credit card transactions.

Simply log in to your account via our website just like you normally would in order to bid.

Go to My Account and then Purchases where your outstanding balance can be seen in the Outstanding column. Click on the highlighted blue dollar amount and it will guide you through making a secure online payment through your credit card.

This is also where your invoices will be kept, no matter what method of payment you use!

If you would like more help or information, just click below to contact our friendly team.

Why is there an error when I try to pay?

To protect our community and prevent credit card fraud, we have added an extra layer of security to determine if it is actually you using your credit card which helps keep your money safe!

If you are making a large payment online using your credit card, you will get an error message. Don’t panic!

Just give our friendly team a call on 07 5559 1999 and they will put you in contact with our Security team who will raise the payment limit on your account.

Where do I find my invoice?

Simply log in to your account via our website just like you normally would in order to bid.

Go to My Account and then Purchases where you will find your complete purchasing history and be able to see, download and print any of your invoices, no matter what method of payment you use!

You will not normally receive a printed copy or email of your invoice from us.

If you would like more help or information, just click below to contact our friendly team.

Is it possible to get a refund?

If you believe you are entitled to a refund on your item, the best way is to let us know by emailing [email protected] and we will review your request.

But bear in mind that our policy states that goods purchased at auction may not be returned. No allowances, refunds or warranties are offered with any lot.

However, if you believe we have misled you by our description or representation of a lot and a physical inspection of the goods was not permitted by us, they may be returned within 2 days of the auction date.

Remember, the most important thing is to inspect your items and bid only what you are comfortable with!

Collections

How long do I have to pick up my items?

Usually you have about three days to pick up your items you have won but vary from auction to auction. You will find this information on the Auction Details page.

Sometimes, your items will remain at our warehouse but if you collect outside of the collection times it means we can no longer ensure the integrity of your items.

Other times we are bound by the onsite conditions, and limited access to an auction site, for example, a business that is closing down.

In plain English, we have to hand the keys back to the landlord by a certain deadline and if your items are left there, they are deemed as abandoned.

This is just to prevent people leaving us to look after their items for extended periods of time as we are constantly moving stock around and bringing new stock in!

If you would like more help or information, just click below to contact our friendly team.

What if I can’t pick up?

If you can’t pick up your items or have them shipped, you can ask a third party like a delivery company or family or friends to pick up for you.

In order to arrange this, you must call us first and give us their name and your permission for them to collect your items. This will be noted on your account.

All your third party needs to bring in is your Customer Number and their own photo ID like a Driver’s Licence and we will take care of the rest!

Auctioneers Bidding Increment Table

The default bidding increment table. Actual bidding increments may differ for each Auctioneer.

This table can help to give you an idea of the bidding increments when you bid on auctions.

Shipping

What shipping is available?

Each of our auctions is unique. Some auctions are Shipping Only, others are Pick Up Only and some are a bit of both!

To avoid any post-auction blues, we encourage you to familiarise yourself with the Auction Details page prior to placing a bid to find out what your options are.

Prior to bidding, you can get a shipping quote by clicking ‘Get Shipping Quote’ on a lot. This allows you to make a decision on bidding that fits your budget with shipping in mind.

If it does not come up with any information, the item is not able to be shipped by us. However, you can personally organise for a delivery service to pick up on your behalf.

If you would like more help or information, just click below to contact our friendly team.

Selling with Us

Why should I sell with Lloyds Auctions?

Sell FAST & RISK FREE with Australia’s Greatest Auction House!

RISK FREE – Absolutely NO FEES if your item does not sell
HASSLE FREE – No more time-wasting back and forth enquiries
SAFE & TRUSTED – No more inviting strangers to your home for inspections

With MORE buyers than sellers and a world class marketing team its only 3 simple steps to sell with Lloyds!

Give us a call on 1800 456 588
Drop your item to your local Lloyds Auctions facility
We will look after the entire process for you! It’s easy!

Sell with Australia’s trusted reseller of everything from classic cars to machinery, fine art and jewellery to whitegoods and furniture. Convert your excess stock to cash in 7 days!

Are you a details person? Find out more information on selling with us by clicking here.

What kind of items are accepted?

Sell with Australia’s trusted reseller of everything from classic cars to machinery, fine art and jewellery, real estate to whitegoods and furniture. Convert your excess stock to cash in 7 days!

Lloyds Auctions not only sell business assets and liquidated inventory, but can help you to move your excess or slow-moving stock, seconds and reconditioned products.

As one of Australia’s premier online retail and auction sites, Lloyds Online Auctions offer customers great value and convenience while efficiently managing warehousing, valuations, marketing, fulfilment and customer service for our vendors. Lloyds Auctions offer a huge range of consumer, commercial and industrial goods direct to the public through regular online auctions.

How do I sell my item?

It’s only 3 SIMPLE Steps!

With MORE buyers than sellers and a world class marketing team just follow these 3 simple steps to sell with Lloyds!

Give us a call on 1800 456 588 or click here
Drop your item to your local Lloyds Auctions facility
We will look after the entire process for you! It’s easy!

Once you are in touch with the right person, we will let you know what items will bring the most ‘buck for your bang’ so we can make selling with Lloyds as valuable for you as possible.

Please don’t be disappointed when we turn down second hand furniture, old appliances like washing machines and dryers, cheap power tools or small homewares like cutlery and ornaments.

It just means we know that they probably won’t sell for a decent amount of money and you’re better off going somewhere that is a better fit!

If you are wanting to drop the items off to one of our warehouses remember that drop offs are strictly by appointment only. This is for your safety and to make sure you get in and out with zero hassle.

Once you drop off your items, we’ll handle things from there, including taking photos and registering your item for auction.

Be sure to maximize your item’s value by having it in a clean, presentable state. We’ll pop it in the next suitable auction, so the hammer falls for the highest price possible.

What fees are involved?

The great thing about Lloyds Auctions is that there are absolutely NO FEES if your item does not sell – it is completely RISK FREE.

Give us a call on 1800 456 588 or fill out our online form to get in touch about selling your item and we will take care of the entire process for you!

We will put you in touch with a friendly team member from the right department to suit your needs.

When will my item be going to auction?

FAST is the short answer. The exact auction day depends upon the items you are selling which will determine the most suited auction to get the best result for you. Our Lloyds team member will arrange and discuss this with you along the way to make the arrangements that suit your needs perfectly!

But a good rule of thumb for our staple weekly or fortnightly auctions is to allow 10 business days!

When will I get paid?

Upon the settlement for your item, our team prides itself on a swift payment process.

Go to My Account and then Sales to see how much ‘buck for your bang’ your items have brought you!

You can expect payment within 14 days of settlement. A dedicated Lloyds team member will help you along the way will be able to make arrangements that suit you needs perfectly!

If you would like more help or information, just click below to contact our friendly team.

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